What Information We Hold and Why
When you create an account, we collect your name, email address, date of birth, and contact details to verify eligibility and maintain your wallet. Payment transactions processed through bKash, Nagad, or Rocket are logged to confirm deposits and withdrawals — we record the transaction reference and
-
1
amount, not your full mobile banking credentials. We also collect device identifiers, IP address, and session activity to detect unauthorised access and keep your account secure. If you contact our support team, that correspondence is stored against your account record. We do not sell your personal
-
2
data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those rails require to complete a transaction. Where local law in Bangladesh or your eligible region requires us to retain records for a defined period, we comply with
-
3
that obligation. You may request a copy of the data we hold or ask us to correct inaccurate details at any time through the account settings or by writing to our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.